Shipping policy

Shipping Policy

Thank you for shopping with Canvasback Pets! We’re dedicated to getting your pet products delivered quickly and safely. Below you'll find details about our shipping process, timelines, and options.


Order Processing

  • All orders are processed within [1–3 business days] (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed, and another notification with tracking details when your order has shipped.

  • During peak periods, processing times may be slightly longer, but we’ll always do our best to keep you updated.


Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We offer standard, expedited, and express shipping options through trusted carriers such as USPS, UPS, and FedEx.

  • Estimated delivery times:

    • Standard: 3–7 business days

    • Expedited: 2–3 business days

    • Express: 1–2 business days

Note: Delivery times are estimates and may vary depending on your location and carrier conditions.

 

International Shipping

  • We currently ship internationally.

  • If available, international shipping rates and estimated delivery times will be shown at checkout.

  • Please note that international customers are responsible for any customs, duties, or taxes incurred upon delivery.

  • Please note not all products are available for all regions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to become available.


Shipping Delays

Canvasback Pets is not responsible for delays caused by:

  • Carrier issues

  • Weather events

  • Incorrect or incomplete shipping addresses

If your order is delayed or lost, contact us at mail@canvasbackpets.com and we’ll help resolve the issue as quickly as possible.


Address Accuracy

Please double-check your shipping address before submitting your order. We are not responsible for orders shipped to incorrectly entered addresses.


Contact Us

If you have any questions or need help with your order, please contact our customer service team at:
📧mail@canvasbackpets.com
📞 1-800-889-6191